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302
Erskine Avenue |
Hours of Service: Monday - Friday 8:30 am to 10:00 pm. Saturday & Sunday 10:00 am to 3:00 pm. Transportation requires a 24 hour call in reservation by either the client or qualifying non-profit agency.
Who May Use KATS?Cost of Rides:
Your donation is important to keep this system operational! There is a fare
of $2.00 each way for your rides.
How Do I Schedule or Reserve a Ride?
Call the KATS Dispatcher between the hours of 7:00 am and 4:30 pm at least
24 hours in advance of when you need to ride. You will have a better chance
of getting your ride if you call early.
Trips are prioritized based on trip purpose and the following guidelines:
Wait List/Stand-by Requests
Wait listed or stand by ride requests occur if a ride is not available at the
time you are calling. The ride request will be monitored for availability up
to the time of the ride. The KATS office will call when the ride request can
be scheduled. The bus will be dispatched for pickup only if the trip is verbally
confirmed.
Cancellations
To cancel a trip, call 486-8308. Cancellations should be made
at least two hours before the scheduled pickup time to avoid a "no show".
Be sure to indicate if you are canceling the initial pickup or the return trip.
Canceling your initial pickup will result in automatic cancellation of your
return trip unless you are very specific.
If your plans change, call and cancel the ride as soon as possible. Cancellations made on the same day of the scheduled trip significantly impact this service. Same day cancellations are essentially a wasted trip. It is difficult to schedule a trip for someone else with a same day cancellation. To avoid being penalized for too many late cancellations, write down every scheduled trip and check the list carefully.
No Shows
A "no show" rider is one who has a confirmed ride scheduled but does not use
the transportation within five minutes of the vehicle's arrival. If you
reserve a ride and decide not to travel, you must call to cancel your service
at least two hours before your requested travel time. Any cancellation received
less than two hours before the scheduled pickup time will be considered a
no show. If you no show, your return trip is automatically cancelled.
No Shows are very costly to the KATS program. Before placing a reservation, be certain that you really plan to travel. Excessive no shows are considered an abuse to the system and will result in penalties and/or suspension of service. Three no shows within a three month period will result in suspension of bus privileges
Personal Care Attendants
A Personal Care Attendant (PCA) is someone who is physically and mentally able
to assist the KATS passenger when he/she requires driver assistance beyond
door-to-door or needs to ride with the passenger for safety and health reasons.
Both the PCA and eligible rider must be picked up and dropped off at the
same address. No fare is charged to the PCA
Non Profit Agency Sign in Sheet
Non profit clients need to record their name and purpose of the trip on the
sign in sheet located under the fare box in the front of the bus. Sign In
sheets are confidential.
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